Return Policy
Effective Date: 10-05-2025
At ecartbuy.in, we want you to be fully satisfied with your purchase. If you are not happy with your order, you can request a return under the following terms:
1. Eligibility for Returns
- You must request a return within 7 days of receiving the product.
- The product must be unused, undamaged, and in its original packaging.
- Proof of purchase (such as your order confirmation email or invoice) is required.
2. Non-Returnable Items
- Personalized or customized products
- Perishable goods (like food, flowers, etc.)
- Personal care items (like beauty, hygiene products)
- Items marked as “Final Sale” or “Non-Returnable”
3. How to Request a Return
To initiate a return, please contact us:
- Phone: +91 87270 20338
- Email: info@ecartbuy.in
Include your order number, reason for return, and product photos if applicable.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure the item reaches us safely.
5. Refunds for Returned Products
- Once we receive and inspect your returned item, we will notify you about the approval or rejection of your return.
- If approved, your refund will be processed within 7–10 business days to your original payment method.
6. Exchanges
- If you received a defective or wrong item, we will arrange a free replacement.
- For exchanges, please contact us within 7 days of receiving the item.
7. Contact Us
If you have any questions about our Return Policy, please reach out:
- Phone: +91 87270 20338
- Email: info@ecartbuy.in
- Address: Shahkot, Jalandhar, Punjab – 144702