🔄 Return Policy
Effective Date: 10-05-2025
At ecartbuy.in, we want you to be fully satisfied with your purchase. If you are not happy with your order, you can request a return under the following terms:
✅ 1. Eligibility for Returns
- 📅 You must request a return within 7 days of receiving the product.
- 📦 The product must be unused, undamaged, and in its original packaging.
- 🧾 Proof of purchase (such as your order confirmation email or invoice) is required.
🚫 2. Non-Returnable Items
The following items cannot be returned:
- 🎨 Personalized or customized products
- 🥗 Perishable goods (like food, flowers, etc.)
- 🧴 Personal care items (like beauty or hygiene products)
- 🔖 Items marked as “Final Sale” or “Non-Returnable”
📝 3. How to Request a Return
To initiate a return, please contact us:
📱 Phone: +91 87270 20338
✉️ Email: info@ecartbuy.in
📌 Include your order number, reason for return, and product photos if applicable.
🚚 4. Return Shipping
- 💸 Customers are responsible for return shipping costs unless the item is defective or incorrect.
- 🔗 We recommend using a trackable shipping service to ensure the item reaches us safely.
💰 5. Refunds for Returned Products
- 🕒 Once we receive and inspect your returned item, we will notify you about the approval or rejection of your return.
- ✅ If approved, your refund will be processed within 7–10 business days to your original payment method.
🔁 6. Exchanges
- ⚠️ If you received a defective or wrong item, we will arrange a free replacement.
- 🔄 For exchanges, please contact us within 7 days of receiving the item.
📞 7. Contact Us
If you have any questions about our Return Policy, please reach out:
📱 Phone: +91 87270 20338
✉️ Email: info@ecartbuy.in
📍 Address: Shahkot, Jalandhar, Punjab – 144702
