Refund Policy
Effective Date: [Today’s Date]
At ecartbuy.in, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help!
1. Eligibility for Refunds
- You may request a refund within 7 days of receiving your order.
- Items must be unused, in their original packaging, and in the same condition that you received them.
- Proof of purchase (invoice or order number) is required to complete the refund process.
2. Non-Refundable Items
- Products that are damaged due to misuse, negligence, or improper handling are not eligible for a refund.
- Certain items such as perishable goods, personal care items, or customized products may not be eligible for return or refund (unless defective).
3. Refund Process
- To request a refund, please contact us at:
- Phone: +91 87270 20338
- Email: info@ecartbuy.in
- Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
- If approved, your refund will be processed within 7–10 business days through the original method of payment.
4. Shipping Costs
- Shipping costs are non-refundable.
- If you return an item, the return shipping cost will be your responsibility unless the item was defective or incorrect.
5. Cancellations
- Orders can be canceled only before they are shipped.
- To cancel an order, please contact us immediately.
6. Contact Us
If you have any questions about our refund policy, feel free to reach out:
- Phone: +91 87270 20338
- Email: info@ecartbuy.in
- Address: Shahkot, Jalandhar, Punjab – 144702