💰 Refund & Cancellation Policy
Effective Date: 20-07-2025
At ecartbuy.in, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help! 🤝
✅ 1. Eligibility for Refunds
- 📅 You may request a refund within 7 days of receiving your order.
- 📦 Items must be unused, in their original packaging, and in the same condition that you received them.
- 🧾 Proof of purchase (invoice or order number) is required to complete the refund process.
🚫 2. Non-Refundable Items
The following items are not eligible for refunds:
- ❌ Products damaged due to misuse, negligence, or improper handling.
- 🥗 Certain items such as perishable goods, personal care items, or customized products may not be eligible for return or refund (unless defective).
🔄 3. Refund Process
To request a refund, please contact us:
📱 Phone: +91 87270 20338
✉️ Email: info@ecartbuy.in
🕒 Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
✅ If approved, your refund will be processed within 7–10 business days through the original method of payment.
🚚 4. Shipping Costs
- 💸 Shipping costs are non-refundable.
- 🔙 If you return an item, the return shipping cost will be your responsibility unless the item was defective or incorrect.
❌ 5. Cancellations
- 🛑 Orders can be canceled only before they are shipped.
- 📞 To cancel an order, please contact us immediately.
📞 6. Contact Us
If you have any questions about our refund or cancellation policy, feel free to reach out:
📱 Phone: +91 87270 20338
✉️ Email: info@ecartbuy.in
📍 Address: Shahkot, Jalandhar, Punjab – 144702
